Reference

How okbet Handles Your Personal Information

This Privacy Policy sets out exactly what personal data okbet collects when you open an account, make a deposit via JazzCash, Easypaisa, or Raast, and use our lobby — and how we keep that data secure.

Account data protectionJazzCash, Easypaisa, Raast payment dataCookie and device dataYour right to access and correct dataDirect contact for data requests
okbet How okbet Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles these requests directly. You can reach us through any of the three channels below. We aim to respond to all data-related requests within a reasonable period. For sensitive account wallet queries — for example, if you need to update the JazzCash or Easypaisa number linked to your account — please use the live chat or email path rather than social channels.

Live Chat Start a live chat session from any page in your account dashboard. Describe your data request and our team will take it from there.
Email Support Send your data access or correction request to our support email. Include your registered mobile number so we can locate your account quickly.
Help Centre Our Help Centre carries the step-by-step path for submitting a formal data request, including what documents we need to verify your identity first.
HOW WE PROTECT YOU

Data Security, Cookies, Retention and Your Rights

We apply SSL encryption across every page of the site and across all account transactions, including your JazzCash and Raast deposit flows. Your session data is never transmitted in plain text. Account passwords are stored in hashed form — we cannot read them, and neither can any third party we work with. We keep your data only for as long as your account is open or as required by applicable law where access is permitted.

Cookie Handling

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can adjust cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you notice activity you did not initiate, contact live chat immediately and we will freeze the account while we investigate.

Data Retention

We hold your account data for the duration your account is active. Once an account is closed, data is retained only for the period required under applicable law in eligible regions, then securely deleted.

Your Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it.

Common Questions About Your Privacy on okbet

These are the questions we get most often about how we handle personal data. If your question is not here, reach us through live chat or the Help Centre and we will give you a direct answer.

We collect your name, email address, registered mobile number, and the payment method you link — such as JazzCash, Easypaisa, or Raast. We also log device and session data for security purposes.

Your JazzCash or Easypaisa mobile number and transaction reference are shared only with those payment processors to confirm your deposit or withdrawal. No other third party receives this data from us.

Contact us via live chat or email with your registered number and a data access request. We will verify your identity and provide your data within a reasonable timeframe as required under applicable law.

Yes. Where no legal obligation requires us to retain your data, we will delete it on request after verifying your identity. Some transaction records may be retained for the period required under applicable law.

We use session cookies to maintain your login and analytical cookies to improve lobby navigation. You can disable non-essential cookies in your browser settings without affecting your ability to access your account.

After account closure, we retain your data only for the period required under applicable law in eligible regions. Once that period ends, your data is securely deleted from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.