Reference

How We Run Things at okbet

These Terms and Conditions set out what you agree to when you open and use an okbet account — from how deposits via JazzCash, Easypaisa, and Raast are handled to how disputes are raised.

Account eligibility rulesJazzCash, Easypaisa, Raast wallet conductDispute and closure processApplicable law and jurisdictionHow to contact us
okbet How We Run Things at okbet
REACH OUR TEAM

Contact Us About Your Terms Query

If you have a question about how these Terms apply to your account — a pending transaction, a wallet dispute, or a request to close your account — reach our support team through the channels below. We aim to respond to every formal Terms-related query within one business day.

Live Chat Open the chat widget from any page in your account dashboard. Live chat is the quickest route for wallet and account-access questions tied to these Terms.
Email Support Send a detailed message to our support address for formal notices or written records of your query. Include your registered account ID so we can trace the issue quickly.
Account Help Centre Visit the Help Centre inside your account for step-by-step answers on deposit conduct, withdrawal verification, and what these Terms require at each stage.
HOW WE PROTECT YOU

Your Account Security and Data Rights

We collect only the information needed to operate your account, verify your identity, and process payments through JazzCash, Easypaisa, and Raast. Here is how we handle that responsibility across four key areas.

Account Security

Each login is protected by a one-time password sent to your registered mobile number. We never store your JazzCash or Easypaisa PIN — only the transaction reference your wallet provider returns.

Data Retention

We keep account and transaction records for as long as required by applicable law. When you request account closure, personal data not required for legal compliance is deleted within 30 days.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve navigation. You can manage cookie preferences in your browser at any time without affecting core account functions.

Requesting Changes

To access, correct, or request deletion of your personal data, send a written request via the email support channel. We will confirm receipt and respond within the timeframe required by applicable law.

Common Questions About These Terms

Real questions about how these Terms work in practice — answered directly so you know exactly where you stand before, during, and after using your account.

Access depends on local law and is available only where local law in your region permits. You are responsible for confirming that using this platform is lawful where you are located.

These Terms allow only one account per person. Duplicate accounts may be suspended and any balance held pending review. Contact support to resolve the situation before it escalates.

Reach out via live chat or email with the transaction reference from your JazzCash or Easypaisa app. We cross-check it against our payment gateway records and update your wallet once confirmed.

We post the updated Terms here and send a notification to the email address on your account. Continuing to use your account after that notice means you accept the revised Terms.

Send a written request through our email support channel with your registered account ID. We will confirm receipt and provide the information within the timeframe required under applicable law.

Any positive balance is returned to your verified withdrawal method — JazzCash, Easypaisa, Raast, or bank transfer — before closure is finalised. Pending transactions must clear first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.